ServiceNow and Docusign each publish a Docusign ServiceNow integration: ServiceNow's Docusign eSignature Spoke runs in Flow Designer, and the app from Docusign adds Workflow Builder steps. For steps your own process adds, Fluidlabs builds a private app for your account.
Docusign publishes and supports its ServiceNow app on the Docusign App Center, and the Docusign IAM app and the Docusign CLM Spoke on the ServiceNow Store. ServiceNow sells and documents the Docusign eSignature Spoke. Fluidlabs built none of them.
ServiceNow and Docusign each publish integrations, and one of them fits most teams. They differ in where the agreement starts, which product runs the steps and what returns to the ServiceNow record.
The line above each card names who publishes that route. Fluidlabs publishes none of the public routes. The last card is the private app we build for one customer.
Published by ServiceNow
ServiceNow sells the spoke on the ServiceNow Store as part of Integration Hub. Its Flow Designer actions send a ServiceNow attachment or a Docusign template for signature. Triggers start a flow on envelope events, and an action attaches the signed document to the record.
Choose it when the envelope starts in a ServiceNow flow and your instance has an Integration Hub subscription.
Published by Docusign
Docusign publishes the ServiceNow app on the Docusign App Center and the Docusign IAM app on the ServiceNow Store. Together they add Read from ServiceNow and Writeback to ServiceNow steps to Workflow Builder, and a Start Docusign workflow action to Flow Designer. A workflow can start a ServiceNow subflow by name for follow-up actions. For Docusign CLM, Docusign publishes the Docusign CLM Spoke on the ServiceNow Store.
Choose it when you run Docusign IAM and the agreement workflow reads from or writes to ServiceNow tables.
Published by General Networks Corporation, Zapier and Make
General Networks Corporation sells eSignifi on the ServiceNow Store, and its listing says designers and developers use it to include Docusign signature steps in ServiceNow workflows. Zapier and Make each list Docusign and ServiceNow. A trigger in one product runs an action in the other, such as a new ServiceNow record that starts a Workflow Builder workflow.
Choose it when signature steps inside ServiceNow workflows cover the need, or when one connector automation does and your team owns it.
Built by Fluidlabs for you
Start with the public routes. On IAM Professional and above, the Make a Web Request step can also call ServiceNow from a workflow. A private app starts the workflow with date, currency or list variables, writes signed values to HR cases through the Table API and attaches the signed PDF to the record. We build it for your account alone, publish it to your Docusign accounts only and host it.
Choose it when your workflow starts with date, currency or list variables, writes to HR Service Delivery tables through the Table API, or files the signed PDF on the record.
| ServiceNow's Docusign eSignature Spoke | ServiceNow apps from Docusign | eSignifi, Zapier and Make | A private app for your account | |
|---|---|---|---|---|
| Who publishes it | ServiceNow | Docusign | General Networks Corporation for eSignifi. Zapier and Make list both products as connectors | Fluidlabs publishes it to your Docusign accounts only |
| Where it starts | In a Flow Designer flow, or on a Docusign envelope event | In Workflow Builder, or from a ServiceNow flow through the Start Docusign workflow action | In a ServiceNow workflow, for eSignifi. In the connector, from a trigger in either product | From the ServiceNow record event you name, through an outbound REST call |
| Reads ServiceNow data into the agreement | Yes, through ServiceNow data in templates and field values set on a draft envelope | Yes, through the Read from ServiceNow step, from the tables your admin lists | Not stated in eSignifi's listing. A connector depends on its actions | Yes, through the Table API, from the tables your integration user can read |
| Writes signed values back to ServiceNow | A flow reads envelope field values with the Look up Field Value action | Yes, through the Writeback to ServiceNow step, which updates or creates records | Not stated in eSignifi's listing. Zapier lists Create Record and Update Record actions | Yes, through Table API requests on the record you name |
| Attaches the signed document to the record | Yes, through the Attach Docusign Document to ServiceNow Record action | Not stated in the Docusign documentation for the ServiceNow app | Not stated in eSignifi's listing. Zapier lists an Attach a File to a Record action | Yes, through the Attachment API |
| HR Service Delivery tables | ServiceNow's Document Template integration with Docusign, which activates the spoke, lets a case start document tasks that recipients sign in Docusign | Docusign documents a staging table and a ServiceNow flow for writes, and the Start Docusign action for reads | Not stated in eSignifi's listing or on the connector pages | Through the Table API, for a user whose roles and access controls allow it |
| What it needs | An Integration Hub subscription and a Docusign subscription | A Docusign IAM plan, and Integration Hub for the Start Docusign workflow action | eSignifi is a paid app. A connector needs a Zapier or Make account, plus a Docusign IAM plan for Workflow Builder | A written scope with a fixed price, then a monthly hosting plan |
Verified on 28 September 2026. The last column describes what a private app can do once we confirm it against your accounts during scoping.
Each note below comes from the publisher's own documentation, in its terms. Docusign lists its apps as ServiceNow on the Docusign App Center and Docusign IAM on the ServiceNow Store, and ServiceNow sells the Docusign eSignature Spoke.
App from Docusign, listed as ServiceNow
The Read from ServiceNow step does not read HR Service Delivery tables, which sit in a scoped application. Docusign documents a staging table and a flow that update the HR case, and the Start Docusign action for reads.
App from Docusign, listed as Docusign IAM
The Start Docusign workflow action passes Text and Numbers starting variables. Docusign states that other variable types cannot transfer data from ServiceNow to the workflow.
App from Docusign, listed as Docusign IAM
The action lists only published workflows whose start step uses From an API call and Automated process.
App from Docusign, listed as Docusign IAM
ServiceNow administrators cannot view failed workflows in the ServiceNow user interface. Docusign administrators monitor the running workflow instance in Docusign.
ServiceNow's integration, listed as Docusign eSignature Spoke
The spoke's triggers need the Inbound Docusign Connection, and ServiceNow lists them for the Xanadu release and later. Records in the spoke's Envelopes table update only once the Docusign account has a webhook for them.
ServiceNow's integration, listed as Docusign eSignature Spoke
An embedded signing URL from the spoke stays active for 300 seconds and goes to one recipient at a time.
The apps from Docusign and ServiceNow's spoke cover most teams. On IAM Professional and above, the Docusign Make a Web Request step sends GET, POST or PUT requests from a workflow, and the Docusign guide names status updates to ServiceNow as an example. A private app covers the four jobs below. Each rests on an ability that ServiceNow or Docusign documents, and we confirm it against your instance during scoping.
An outbound REST call from a ServiceNow script starts the Workflow Builder workflow through its API. The call sends starting variables as dates, currency amounts or arrays, such as the items of a request.
The Table API reaches scoped tables, such as the HR case table, for a user whose roles and access controls allow it. The private app writes the signed values to the case.
The Attachment API uploads the signed PDF to the record that started the agreement, such as a request or a company record.
Zapier and Make list Workflow Started, Completed and Failed triggers for Docusign IAM plans, with actions that update a ServiceNow record. A private app writes the same statuses to the record from Docusign Connect's workflow events.
We took each fact from the vendors' own documentation and listings. The sources list at the foot of this page links each one.
Verified on 28 September 2026.
Thirty minutes with the engineers. We map the records, the direction of travel and the edge cases.
You get a fixed scope and a fixed price in one document. It quotes hosting and maintenance too.
We build against test accounts. We walk you through the result before anything touches production.
We run your private app on infrastructure we operate. We version each deploy, so we can roll one back.
A Flow Designer flow on the requested item starts the Workflow Builder workflow through the Start Docusign workflow action. The Docusign Writeback to ServiceNow step records the signed term on the request.
The employee signs the relocation agreement in Workflow Builder. The workflow writes the signed date and the move date to a staging table, and a ServiceNow flow updates the HR case from that row, as the Docusign guide describes.
The vendor completes the onboarding form and signs. A private app attaches the signed PDF to the vendor's Core Company record, where procurement opens it.
The documents your security team will ask for exist, are current, and are ready to hand over. Terms of service and the privacy policy are published on this site.
EUR 1M technology and cyber insurance, evidenced on request.
Independently certified by Swiss Approval, current to May 2027 and verifiable through the issuing body.
GDPR, UK GDPR and Swiss FADP covered, with the EU standard contractual clauses incorporated. Read it now, request the version for signature.
Licence, support response targets, availability, IP and liability for your use of the extension apps. Personal data stays with the DPA.
Certifications, hosting and encryption, access control, secure development, monitoring and incident response, in one document for your security assessment.
The Security & Data Protection Overview and the DPA prepared for signature are provided on request: , or email secops@fluidlabs.com.
Thirty minutes with an engineer, then a written scope with a fixed price.
Opens a short form here. You stay on this page.
Each vendor fact on this page comes from one of the pages below.
ServiceNow and the other product names and logos on this page are trademarks of their owners. Fluidlabs uses them to identify the products. Their use implies no endorsement. Docusign is a trademark of Docusign, Inc. To ask us to remove a mark, email hello@fluidlabs.com.
