A decade of enterprise software, now focused entirely on Docusign IAM
2016-2024: Enterprise Engineering
Fluidlabs was founded in 2016 as an enterprise software engineering firm. Over the years, we worked across industries - finance, construction, insurance - building the systems that run critical business operations.
2025-Now: Docusign IAM Specialists
In 2025, we made the strategic decision to go all-in on Docusign's Intelligent Agreement Management.
The reasoning was straightforward
Enterprises adopting IAM need more than a systems integrator new to the platform. They need a partner that understands the platform deeply - Workflow Builder, Agreement Manager, the APIs, the extension framework - and can build real solutions on top of it. That's what we do now, exclusively.
Three areas of focus,
one platform
We build extension apps that connect Docusign IAM to the tools enterprises already use - Smartsheet, Procore, Xero, Zoho, and others. Each extension is built to the Docusign extension framework specification, handling real data flows between agreement workflows and operational systems. We build these for the Docusign App Center as well as privately for enterprise clients.How we work with Docusign
Fluidlabs is a Docusign Build IAM Specialized Partner — a Docusign specialization for partners building on the IAM platform. We build extension apps for the Docusign ecosystem. Docusign is our platform and the App Center is where our apps are listed. We build to Docusign's published extension-app specifications and its App Center review criteria.
Our focus is Workflow Builder and Agreement Manager integration: helping enterprises get these newer IAM capabilities deployed and connected to their existing operations. We're also early adopters of Docusign's MCP server, and we build the agents and connectors that use it to work with agreement data.
Extension App Development
We develop extension apps to Docusign's published extension-app framework and list them on the App Center through Docusign's app review.
EMEA & North America
Based in the EU with coverage across EMEA and North America, we support enterprises that run Docusign in these regions with extension apps, integrations and managed hosting.
We know the Docusign IAM stack
The components we work with every day – and the depth that comes from building exclusively on one platform.
Workflow Builder
01Workflow orchestration, conditional routing, automated agreement pipelines
Agreement Manager
02AI-powered agreement repository, search, analytics, and obligation tracking
eSignature & Web Forms
03Core signing infrastructure, branded forms, data collection workflows
Extension Apps
04Custom integrations built to the Docusign extension framework for third-party systems
APIs & SDKs
05REST APIs, SDKs, webhooks, and programmatic agreement management
MCP & AI Agents
06Model Context Protocol servers, AI agent integration, programmatic agreement intelligence
Workflow Builder
01Workflow orchestration, conditional routing, automated agreement pipelines
Agreement Manager
02AI-powered agreement repository, search, analytics, and obligation tracking
eSignature & Web Forms
03Core signing infrastructure, branded forms, data collection workflows
Extension Apps
04Custom integrations built to the Docusign extension framework for third-party systems
APIs & SDKs
05REST APIs, SDKs, webhooks, and programmatic agreement management
MCP & AI Agents
06Model Context Protocol servers, AI agent integration, programmatic agreement intelligence
ISO 27001 Certified
Fluidlabs holds ISO 27001 certification – the international standard for information security management. This covers how we handle client data, manage system access, conduct security audits, and respond to incidents. It's not optional when you're building on platforms that handle enterprise agreements.
What this means in practice
- Third-party audited security controls across all operations
- Documented access management and incident response procedures
- Continuous monitoring and security improvement cycles
- Client data and IP protection throughout every engagement
2016
Founded
Tallinn,EU
Headquartered
ISO
27001 Certification
NA & EMEA
Coverage
We chose to specialize because the Docusign IAM space needs people who understand the platform deeply enough to build real things on it — extension apps, products, implementations that run in production. That's where we put all of our energy.
- Shamil Malachiyev
Founder & CEO, Fluidlabs
Start With These Guides
Tell us what Docusign needs to talk to
Thirty minutes with an engineer. Within 48 hours you get a scoped plan and a fixed price in writing, or a straight “you don't need us.” No charge, nothing to sign.
Talk to an engineer →or email us at hello@fluidlabs.com